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Author Topic: Flat Tire with less than 3400 miles  (Read 383 times)
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LenrdZelig
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« on: January 26, 2010, 07:38:28 PM »

Went out to my car about an hour ago and the rear left tire was flat.  (Stock tires that came with the car) - AAA came and filled it with air and there is a "crack" on the outer tire, but strangely no abrasion marks like I'd hit a curb or something.  The tires are so new they still have some of those little hairy nubs on 'em, even.  I was hoping for a nail, since that could be plugged, but no - it's on the outer wall ...  So, it's got the spare on it now, and a trip to the dealer tomorrow for a new tire.

I assume this isn't covered under the warranty.

Sucks.

Just thought I'd commiserate with those who'd understand my pain.  Thanks for reading.
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« Reply #1 on: January 26, 2010, 11:16:43 PM »

The original tires are under warranty.  When I bought mine, they gave me a separate paper with that info.  I put new rims on, but they are the original size, so the tires should still be under warranty.
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« Reply #2 on: January 26, 2010, 11:32:12 PM »

If it is the ORIGINALLY installed rubber, it should be covered against defects.  A crack w/o curb-rash or detectable damage would be a defect.  If the tire was not original, I would take it to where it was purchased.  With a receipt, it should be covered against defect by them.

If the dealership doesn't fix it, go up the chain to Toyota.
I'd also keep the tire manufacturer in mind.  Take pictures of the crack and send copies to them.  Even if the dealer fixes it, the manufacturer needs to be aware of it.
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« Reply #3 on: January 26, 2010, 11:41:16 PM »

I am pretty sure you take a tire problem to the tire manufacture dealer not the Scion dealer and if it is a defect they will prorate it.
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LenrdZelig
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« Reply #4 on: January 27, 2010, 09:57:13 AM »

I'm at the dealer now.  Explained and showed what happened.  They asked if I bought the car from them (I had).  They then stated the tire wasn't covered under any kind of warranty; I pointed out that there was a booklet that came with the car that showed a specific warranty on the tire - they looked at me like I was nuts.  And merely reiterated that there was no such warranty.

     Ironically, the tire that I"m getting from them today DOES have a 2 year warranty (or so they say).  And would cover any kind of damage "just like this" that would happen.

    And because I"m between the devil and the deep blue sea, and I need a new tire, and I don't have time to go anywhere else and yadda yadda yadda, I have to agree and pay for a new tire to replace one that had 3309 miles on it.

FWIW I took TartanJeff's advice and took pictures of the old tire and the place in it before I brought it in to be replaced.



I hate it when this kind of crap happens.  It seems like they will tell you one thing when you buy it, and then another thing when you come in to have it worked on, and it is always just to suit whatever their best interest is.
« Last Edit: January 27, 2010, 10:00:45 AM by LenrdZelig » Logged

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« Reply #5 on: January 27, 2010, 10:10:51 AM »

I am pretty sure you take a tire problem to the tire manufacture dealer not the Scion dealer and if it is a defect they will prorate it.

The Scion dealer is only relevant IF the tires are what were on when you bought the vehicle and it was completely a part failure (and not damage from driving it).
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LenrdZelig
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« Reply #6 on: January 27, 2010, 10:25:58 AM »

They are the tire that were on the car when I bought it.

I'm sure when it came down to it, it would be a he said / she said type of situation as far as if it was covered or not.  I think I drive just fine - they could come back and say no I'd done something that made this happen.  Even though there is no sign or a scrape or road rash on the tire.
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« Reply #7 on: January 27, 2010, 11:09:04 AM »

Not only does this episode tell you something about the integrity of the tire, it also tells you something about the integrity of the dealer.

http://newscionxb.com/2nd_gen_scion_xb_talk/dealer_experience-t267.0.html
« Last Edit: January 27, 2010, 11:13:01 AM by Geezer » Logged

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LenrdZelig
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« Reply #8 on: January 27, 2010, 11:32:50 AM »

Not only does this episode tell you something about the integrity of the tire, it also tells you something about the integrity of the dealer.

I had reservations about Kerry Toyota / Scion http://www.kerrytoyota.com to begin with G.  IF they'd told me that the tire was covered but through the Goodyear place down the street, I'd have gone there instead.  And I feel CERTAIN the service department was aware of this (new tire warranty versus the rest of the car).  But they played dumb with me so I'd go along with it and they could charge me for a tire.  And I did, because I didn't know what else to do in that moment, and I wanted my car fixed, and I wanted to believe them.

: goes and sits on the chump couch :
« Last Edit: January 27, 2010, 12:02:51 PM by LenrdZelig » Logged

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« Reply #9 on: January 27, 2010, 06:59:22 PM »

I've seen tires blow out a side wall and the damage was much worse than this looks. Often a bad sidewall develops a bulge firs from weakening. From the look of the picture it looks like your tire was knifed. Did this happen when you were driving? I have Goodyear tires with my Scion and I was given a warranty pamphlet (Goodyear) from my dealer and told I take any tire problems to them. I'm 57 and have had quite a few new cars in my life and this has been the case as far back as I can remember.  You should have asked to talk to your salesman and sales manager if you didn't like what service was telling you--and you could call the number in the owners manual too. Never take the first word as the final word--if you watched the news tonight you'd see where Toyota and their dealers were saying different things concerning the gas pedal recall. They even had a salesman say to an undercover reporter the 2010 cars in the showroom weren't part of the recall.  As the age old "legal" saying goes... let the buyer beware. Sad
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« Reply #10 on: January 27, 2010, 08:01:48 PM »

I've seen tires blow out a side wall and the damage was much worse than this looks. Often a bad sidewall develops a bulge firs from weakening. From the look of the picture it looks like your tire was knifed.
I agree, it looks as though something sharp was applied to the sidewall.
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LenrdZelig
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« Reply #11 on: January 28, 2010, 02:35:59 AM »

This too was my initial thought.  However, I did show the tire to a couple of people that I know, and it was their opinion it was possibly due to a defect.  Since I never have had anything like this happen before, either blow out / knife puncture / defect, I had nothing to go on but other people's experience, and the helpful suggestions and recommendations from people such as yourselves on this board.  For that, I do thank you.

   My aggravation from yesterday morning isn't so much about the tire being unusable, whether by flaw or by malice.  That was annoying in and of itself.  What bothered me was the "Warranty?  What the Hell are you talking about there are no warranties." shuck and jive routine I received at the dealership.  They were relying on my uncertainty about what I was told when I purchased the car to  make a quick sale on a distressed customer, instead of ponying up and saying that the tires on a new car DO have a warranty, just not covered directly from them, and pointing me in the right direction.  I may have had to end up buying a tire anyway, but at least I'd be dealing with the company who I should have been.  Hell, I'd have just as likely gone back to the dealer to have it done by that point, since it is within walking distance of where I work. 

Since there is a real possibility of the tire being maliciously punctured, I feel violated not only by the possible unknown bastard who may have done it, but by the dealer muddling up and being deliberately vague about what I feel certain they damn well knew when I drove in there.

And I'm not letting myself off the hook here either.  I should have read things more closely also in my information packet.  I do bear responsibility here also.  I was annoyed that my Scion was messed up.

C'est la vie

Of course if it Was done as a deliberate act, then I have to wonder who I may have pissed off where.  I haven't had any fights or ill words with anyone that I know of.

  Then again, if anyone from the dealership reads this forum, I may find more flat tires soon..... : nervous laughter :
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« Reply #12 on: February 01, 2010, 11:11:11 AM »

Glad your frustration is coming down and you are looking at all the possibilities. Your story should be a lesson to many out there to take the time and read their owners manual as soon as they get their new car home (I have an 09 xB and in that year manual it clearly states the tires are covered under warranty by the tire manufacture, not Scion).  Even if it is a Scion responsibility it pays to go into your dealer knowing what the book says because they are in the business of  keeping money in Scion's pocket and taking it out of yours. My sister bought a new car in May 2009 and still hasn't taken the book out of the glovebox much less the nice leather pouch they put it in--she (foolishly) believe for the money she spent on her new car she shouldn't have to read the book so she can tell them "their job."  I don't trust anyone with my money... especially the government!  Next time (and there will be a next time) go in the woods and scream, count to ten and breathe deeply, repeat "Ah khuna matada" (Sp?) and research your options--then go to the dealer etc. It still may cost you money, you still won't like it, but you'll live longer....please no offense, non intended.
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« Reply #13 on: February 04, 2010, 07:50:33 PM »

I had a flat tire yesterday... yucky There was a screw in it... I could hear air whistling as it was leaving the tire. Made it to Discount Tire safely though, and they fixed it for free! Smiley At lease the TMPS light works!
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« Reply #14 on: February 08, 2010, 10:31:37 AM »

On the little "binder" (medkit) you get with your xB2, I now there's a brochure that tells your (Goodyear) warranty for the tires. You should go and read it.
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